Policy

DELIVERY POLICY

1) THE SHIPPING CHARGES WILL BE AS FOLLOWS:-


A) FOR WEST MALAYSIA

>RM200.00 /  ORDER - FREE SHIPPING CHARGES
<RM200.00 /  ORDER - RM10.00 / DELIVERY

B) FOR EAST MALAYSIA

>RM300.00 / ORDER - FREE SHIPPING CHARGES
<RM300.00 / ORDER - RM15.00 / DELIVERY

2) WE WILL SEND YOU AN EMAIL WITHIN 24 HOURS CONFIRMING YOUR ORDER INCUDES TRACKING NUMBERS
    WHEN THE ITEM IS SHIPPED OUT FROM OUR PREMISES.

3) ORDERS WITH PAYMENT RECEIVED BEFORE 12.00 NOON ARE NORMALLY SHIPPED OUT AT THE SAME OR NEXT WORKING'S
    DAY (MONDAY TO FRIDAY) , DELIVERY IS USUALLY NEXT WORKING DAY AFTER POSTING REQUIRES 3 TO 7 WORKING
    DAYS FOR DELIVERY. DELIVERY TIME MAY BE LONGER DURING LONG HOLIDAYS LIKE HARI RAYA OR C.N.Y



REFUND POLICY

1) ALL PRODUCTS SOLD ARE NOT RETURNABLE OR REFUND , BUT , ALLOW TO EXCHANGE FOR SIZING PROBLEM
    ( FOR ONE TIME ONLY)

2) ALL PRODUCTS SOLD WLL HAVE A 30 DAYS WARRANTY FOR OUTSOLE ONLY POLICY ( FOR MANUFACTURINNG DEFECTS ONLY)

WARRANTY COVERED FOR OUTSOLE OPENED OR DAMAGED ONLY ( NOT COVER FOR SHOE UPPER)

-WE WILL NOT SHIP REPLACEMENT MERCHANDISE UNTILL RECEIPT OR DAMAGED / DEFECTIVE ITEM WITH PRINTED RECEIPT
 AS PROOF OF PURCHASE, AND WE WILL COVER SHIPPING FEE FOR REPLACEMENT OR REPAIRED PRODUCT WITH 14 DAYS.


CANCELLATION POLICY

1.) IF YOU WANT TO CANCEL AN ORDER, PLEASE EMAIL US AT
info@myshoemaster.com

2.) A 50% RESTOCKING FEE WILL BE CHARGED TO CANCELLATION FOR PRODUCTS THAT HAVE BEEN SHIPPED OUT


ALL PRODUCTS , IF THERE IS ANY DISPUTE, THE COMPANY WILL BE AT THE FINAL DECISION.



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